Customer Success Mentor

Exceptional customer success professionals and leaders are not born they are made.

As a customer success professional, you sometimes hit a few roadblocks that slow you down. Having a safe space to discuss challenges and issues and uncover solutions is a valuable use of your time.

Welcome.

My name is Chris. I am a customer success practitioner, strategist, mentor, and coach with 20+ years of experience. I am always learning, trying to keep up to date while creating solutions for myself and others.

Customer Success isn’t rocket science but sometimes you do need a nudge in the right direction.

I have mentored and coached customer success managers, velocity sales executives, customer success directors, presales engineers, entrepreneurs, and service designers to deliver to their goals.

I use a design thinking methodology for customer success coaching and mentoring. This is where we use a private Miro board to capture our discussions, brainstorm ideas, and agree on actions. This Miro board is included in the cost of the sessions and is available 24x7.

I can support you to build your Lifecycle Journey, QBRs, EBRs, CSM reviews, Value engineering methodologies, CSM competency models, Sales Methodology, upsell, cross-sell, closing renewals, negotiation, rapport building and so much more.

Join me for mentoring and coaching on a monthly plan.

I am looking forward to working with you.

A few extra bits and bobs...

All sessions are delivered via Google Meet which I provide although happy to use an alternative you prefer to use.

Connect with me.

My email is chris@betachris.com and my website is at http://betachris.com