You are looking for practical help. Someone that can provide expertise in customer success and renewals while also being a sounding board to help you on your journey. Hi, my name is Chris. I am a customer success practitioner, strategist, mentor, and coach. I am always learning, trying to keep up to date while creating solutions for myself and others. I never quite get to v1.0 as customer success is moving so fast. I feel that I am always in beta hence the name “BetaChris”.